September 26, 1996
TO: OPERATIONS COMMITTEE No. 23-96
TRANSFER AGENT ADVISORY COMMITTEE No. 56-96
RE: BUSINESS RECOVERY SURVEY
______________________________________________________________________________
As we previously informed you, the Transfer Agent Advisory Committee recently
established a task force to assess mutual fund transfer agents ability to continue business
operations in the event of a disaster. A task force of the committee, chaired by Roger Rainville
of Pioneering Services, designed a Business Recovery Practices Survey (attached) to assist in
efforts to summarize this information.
The purpose of the survey is to gather information regarding transfer agents plans for
continuing business operations in the event of a disaster. It may be used by firms to assess
current practices and procedures in the industry with respect to issues such as transfer agent
multi-site locations, alternate business recovery sites, utilization of document imaging systems,
and disaster recovery plans. Upon completion, results of the survey will be disseminated to
the Operations Committee and the Transfer Agent Advisory Committee.
We would like to thank those firms who have already sent in their surveys (see attached
list). If you have not already done, so please send your completed surveys no later than
October 7 to Natalie Lacireno-Paquet at the Investment Company Institute, 1401 H Street, NW,
Washington, DC 20005 or faxed to Natalie at fax number 202/326-5853.
We appreciate your participation in this survey. If you have any questions, please
contact the undersigned at 202/326-5850.
Justine Phoenix
Director - Operations/
Transfer Agency
Attachment