[15776]
March 20, 2003
TO: TRANSFER AGENT ADVISORY COMMITTEE No. 32-03
RE: CASH OPERATIONS PROCESSING SURVEY
The Transfer Agent Advisory Committee established a task force, chaired by Terri Luensmann, of
USAA, who developed the attached 2003 Cash Operations Processing Survey. This survey is designed to
capture information regarding remittance processing with respect to checks received for mutual fund
purchases.
We are requesting that mutual fund complexes on the Institute’s Transfer Agent Advisory
Committee complete the 2003 Cash Operations Processing Survey in order to obtain responses from a
broad cross-section of the industry. As with all Institute surveys, this survey solicits data from members
for informational purposes only. Data collected from each individual firm will remain confidential and
only aggregate survey results will be reported to committee members. Each member should
independently review and utilize such aggregated data, as it deems appropriate.
This is a web-only survey. Fund complexes that participate should access and complete the
survey on the specially designated address on the Institute’s website. Your firm’s designated survey
contact may register to complete the survey at http://operations.ici.org/survey/cashops.jsp. This
online survey is designed to be completed using Microsoft Internet Explorer. Please submit your
completed Cash Operations Processing Survey response online to the Institute no later than April 18,
2003.
The attached survey copy is for your reference. If you have any questions regarding the survey,
please direct your inquiries to the following Institute staff:
Technical Issues (web entry) – Lee Butler at lbutler@ici.org or 202-326-5931.
Survey Content Issues – Kathy Joaquin at kjoaquin@ici.org or 202-326-5930.
We encourage all TAAC members to complete the 2003 Cash Operations Processing Survey. The
aggregate survey results will be reviewed and discussed at future committee meetings. Thank you for
your attention and participation in this important project.
Kathleen C. Joaquin
Director – Transfer Agency
& International Operations
Attachment (in .pdf format)