[15540]
January 14, 2003
TO: TRANSFER AGENT ADVISORY COMMITTEE No. 3-03
RE: 2002 QUALIFIED PLAN SURVEY RESULTS
Last year, the Transfer Agent Advisory Committee established a task force, chaired by
Mary Corcoran of AIM Fund Services, who developed the enclosed Qualified Plan Survey. This
survey was designed to gather specific information on current practices and operational
procedures for qualified plan accounts processed and serviced at the transfer agent that are not
part of an organization’s “turnkey” or “packaged” plan business. The survey results include
data regarding operational issues, plan loans, late trading agreements, NSCC’s Defined
Contribution Clearance & Settlement (DCC&S) Service and challenges and areas of concern
with respect to qualified plan accounts processed as described above.
Twenty-five mutual fund families completed the survey on a specially designated area
of the Institute’s member website. The survey results including a listing of the mutual fund
survey participants are attached for your review. The ICI solicited data from member
complexes for informational purposes only. All survey responses were aggregated and no
individual complex data has been distributed or discussed in the final document. Each member
should independently review and utilize such aggregated data, as it deems appropriate. The
aggregate survey results will be reviewed and discussed at future Committee meetings.
We would like to extend our thanks to the following Transfer Agent Advisory
Committee members who participated on the task force, especially Mary Corcoran of AIM Fund
Services, who led this project:
Lori Burgess – Delaware Service Co.
Anmarie Ciccolo – Fidelity Investments
Susan Cornwell/Andrea Walsh – OppenheimerFunds Services
Joan Dowd – BFDS
Linda Gieger/Linda Justice – INVESCO Funds Group
David Harbeitner/Lori Rosen – T. Rowe Price
Cynthia Jones – Liberty Funds Services
Kyle Keelan – IDEX Mutual Funds
James Kiernan – DTCC
John McLaughlin/Shari Linson – American Funds Service Company
Fred Potts/Michael Haydel – Schwab
Gloria Schmid, MFS Service Center
2
Tom Schmidt/Sheryl Turner/Teresa Van Ackeren – DST Systems
Jackie Sinker – Goldman Sachs
Bob Smith/Joe Caruso – Franklin Templeton
Cheryl Sobolewski – John Hancock Advisors, Inc.
We would like to thank those fund complexes that participated in the survey. If you
have any questions or comments regarding the survey, please contact the undersigned at 202-
326-5930 or at kjoaquin@ici.org.
Kathleen C. Joaquin
Director - Transfer Agency
& International Operations
Attachment (in .pdf format)