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October 5, 2001
TO: OPERATIONS COMMITTEE No. 28-01
TRANSFER AGENT ADVISORY COMMITTEE No. 74-01
RE: TRANSFER OF RETIREMENT ASSETS (TORA) SURVEY
The Transfer Agent Advisory Committee recently formed a task force to assess current
industry practices and procedures with respect to the utilization of NSCC’s Transfer of
Retirement Assets (ToRA) service. The task force, chaired by Tom Schmidt of DST, developed a
survey to gather information on current usage of the service. Attached is a copy of the survey.
As with all Institute surveys, data collected from each individual firm will remain
confidential and only aggregate survey results will be reported to the Operations and Transfer
Agent Advisory Committees.
The survey questions solicit information on (1) the number of incoming and outgoing
transfers of assets processed on ToRA, (2) the number of incoming and outgoing asset transfers
that were rejected on ToRA, and (3) suggestions to increase the current utilization of the service.
In order to complete the survey, we ask respondents to track the requested information for a
one-month period beginning November 1 and concluding November 30, 2001 and to submit
completed survey forms to the Institute by December 14, 2001.
This survey will be a web-only survey. Survey participants may access and complete
the survey on a specially designed address on the Institute’s website. After October 31, your
firm’s designated survey contact can register to complete the survey at
http://surveys.ici.org/tora. A copy of the survey is also attached for your reference. Survey
participants are asked to submit their completed web survey forms to the Institute no later
than December 14, 2001.
We strongly urge our Operations and Transfer Agent Advisory Committee members to
complete this survey. Your responses will help us to assess current industry practices and work
with other industry groups to further pursue utilization of the ToRA service. The survey results
will be shared with the committee and reviewed and discussed at future committee meetings.
If you have any questions regarding the survey, please direct your inquires to the
following Institute staff:
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• Registration Issues - Misty Phillips at 202/326-5852 or mphillip@ici.org;
• Technical questions (regarding web entry of the survey) - Lee Butler at 202/326-5931 or
lbutler@ici.org;
• Survey Content Issues – Justine Phoenix at 202/326-5850 or justine@ici.org.
Thank you for your attention and participation in this important effort.
Justine Phoenix
Director - Operations/
Distribution & Service
Attachment
Attachment (in .pdf format)