[13550]
May 29, 2001
TO: TRANSFER AGENT ADVISORY COMMITTEE No. 39-01
RE: NEW COURSES ON MUTUAL FUND TRANSFER AGENTS
The Investment Company Institute is pleased to introduce two new computer-based training
courses. The Role and Responsibilities of a Mutual Fund Transfer Agent provides a detailed
overview of the functions and responsibilities of a mutual fund transfer agent and its
employees. This 4- to 5-hour course consists of interactive software divided into 12 modules, a
series of final exercises (some with an option for audio), an online glossary and two sample
mutual fund applications.
For employees who need a less detailed overview of a mutual fund transfer agent, the Institute
has introduced Mutual Fund Transfer Agents. This 3- to 4-hour course consists of interactive
software divided into 11 modules, a series of final exercises (some with an option for audio), an
online glossary and two sample fund applications.
The course exercises include simulated telephone conversations between investors and mutual
fund telephone representatives; differentiating transaction requests that are in good order from
those not in good order; and identifying various tax mailings and mailing dates. The exercises
also provide trainees with the opportunity to work with sample mutual fund applications.
Both courses are designed for employees who:
Respond to telephone and email inquiries from shareholders and financial advisors
Process financial or maintenance transactions
Work with NSCC programs and services
Open, sort and scan incoming shareholder correspondence
Are responsible for quality-assurance activities
Supervise or manage transfer agent employees
Because the courses are self-paced and divided into short modules, trainees have the option of
proceeding through the courses in small chunks (30 minutes today, 10 minutes tomorrow, etc.)
depending on their work schedules.
An order form and flyers providing more detailed information about the courses’ subject
matter, pricing information and technical requirements are enclosed. In addition, sample course
2screens and downloadable demonstrations are available on the Institute’s member website at
http://members.ici.org. Please note that these new courses replace the Institute’s video-based
course, Transfer Agents: Basic Training.
If you have any questions about the course or about any of the Institute’s other
continuing education and training resources, please contact me at 202/326-5883
(brenner@ici.org) or Judy Lee at 202/218-3575 (jlee@ici.org).
Linda Brenner
Director - Operations & Training
Enclosures