[10075]
June 26, 1998
TO: TRANSFER AGENT ADVISORY COMMITTEE No. 32-98
RE: SURVEY ON HOUSEHOLDING SHAREHOLDER MAILINGS
______________________________________________________________________________
The Transfer Agent Advisory Committee recently established a task force to develop a survey of
industry practices with respect to combining items in a single mailing for two or more shareholders who
reside in the same household. This practice is commonly referred to as “householding.” The task force
of the committee, chaired by Louis Rivera, Senior Vice President of Morgan Stanley Dean Witter Trust,
designed the attached Householding Survey.
The purpose of the survey was to gather information regarding transfer agents’ criteria for
combining mailings, types of mailings that are combined, and methodologies used to determine how a
shareholder “elects” to have their mailings combined. The results of the survey may be used by firms to
assess their practices relative to other transfer agents’ current practices and procedures with respect to
combining shareholder mailings. All survey results were aggregated and no individual firm’s name or
their survey responses have been distributed or discussed within the final summary document.
We wish to extend our appreciation to the task force on behalf of the Transfer Agent Advisory
Committee for their time and effort in preparing the survey. The following individuals participated in
preparation of the survey:
Louis Rivera - Morgan Stanley Dean Witter Trust - Chair
Brian Agnew - BISYS
Douglas Anderson - Delaware Service Company
James Fitzpatrick - Goldman Sachs
Cynthia Jones - Colonial
Marie McKenzie - New England Funds
Jim Olshefski - DST
If you have any questions regarding the survey, please contact the undersigned at 202/326-5850.
Justine Phoenix
Director - Operations/
Distribution & Service